You can cancel an order before it has been shipped. If the order is shipped, you can return the item after you've received it.

If you do need to modify or cancel an order, please call us as quickly as possible at +971 58 575 3960.

For more info on returning an order, check out this article.

Each order will be charged AED 10 for shipping. If you order over AED 100, you will receive FREE shipping. (Only in UAE)

Typically, orders placed before 1 PM, Monday through Saturday (excluding holidays) will be shipped on the same day. If you place an order after 12 PM on a Saturday, it will be processed on the following Monday.

The delivery of all orders will take between 1-3 business days within UAE and 5-15 days anywhere in the GCC.

If you are having trouble at any stage of the process, we are happy to help! Call us at +971 58 575 3960 or email us at info@fatio.ae and we will respond in a timely manner.

We accept all major credit cards including American Express, Visa, Discover and Mastercard. You can also pay cash on delivery with us.

If you choose tabby at checkout, the payment can be split into four interest-free installments

We want you to be 100% satisfied with your order. If you are not completely in love with it, you are welcome to return it to us within 7 days for an exchange or refund.

You may return all unused merchandise in its original packaging for exchange or full refund in UAE or partial refund (excluding shipping charges) for outside the UAE.

If you are not satisfied with the purchase, you can return it for a full refund in UAE and partial refund, excluding shipping charges for outside UAE.

Simply email info@fatio.ae and we will arrange pickup for your return. We will initiate a full refund to your account once the item is returned in good condition.